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Purpose/Nature of Outbound Calling:

The purpose of outbound calling at Smart Educator is to engage with prospective students who have shown interest in pursuing graduate or postgraduate courses. The calls are made to provide detailed information about the educational offerings, assist with the course selection process, answer queries, and guide potential students through the admission procedure. Outbound calls are also used for follow-ups to ensure students are informed about available courses, updates, and deadlines. The goal is to deliver personalized educational counselling and ensure that students make informed decisions regarding their academic and professional goals.

Lead Source:

The leads are primarily generated through the Contact Us page of the Smart Educator website. Prospective students or interested individuals submit their contact details (name, phone number, email) and express their interest in learning more about available courses. These details are captured via the form on the website, and consent is obtained for receiving marketing communications, including calls and SMS

Lead Storage:

The contact details provided by users are stored in the CRM system or backend database, which is secure and compliant with data protection guidelines. These leads are stored with the following information:

• Name

• Phone Number

• Email Address

• Date and Time of Submission

• Consent Status (indicating whether the user has opted in to receive communications)

Additionally, an OTP validation process is used to verify phone numbers to ensure the authenticity of the contact details before storing them in the database. This verification ensures that only valid leads are contacted for follow-up communications.

Nature of Services:

Smart Educator offers online education services for students interested in pursuing undergraduate and postgraduate courses. The services provided include:

• Counselling and Guidance: Personalized educational counselling to help students select the right courses based on their academic interests and career goals.

• Course Offerings: A wide range of graduate and postgraduate programs from over 50 recognized universities, designed to fit the needs of today’s learners.

• Flexible Learning: Access to online learning resources, allows students to study at their own pace, anytime and anywhere.

• Career Support: Assistance in career planning, job placement, and professional development to help students achieve academic and professional success.

• Consent Status (indicating whether the user has opted in to receive communications)

Additionally, an OTP validation process is used to verify phone numbers to ensure the authenticity of the contact details before storing them in the database. This verification ensures that only valid leads are contacted for follow-up communications.

T&C Applied:

The Terms and Conditions (T&C) clearly outlines that by submitting their contact information on the Smart Educator website, users consent to receive calls, SMS, and emails related to educational offers, promotions, and updates. The T&C is presented at the time of form submission and must be explicitly agreed upon before the form can be submitted. The user is required to acknowledge that they have read and agreed to the terms before receiving any communication.

Customer Consent:

By submitting the contact form on the Smart Educator website, users explicitly consent to receive communications from Smart Educator regarding educational offerings, promotions, and related services. This consent is explicitly obtained through the following opt-in statement:

Users also have the option to withdraw their consent at any time by following the opt-out process described in the communication.